"Customer care" and "partnership" are a key-points of Santerno's philosophy.
Santerno considers every firm that installs its products as a true partner to work in synergy with, in order to provide  the final customer with the perfect solution for his/her needs. Santerno offers not only telephonic assistance (for an immediate response on behalf of technical personnel able to supply primary intervention and support during the installation and the configuration of the systems) but also on-site assistance (personnel with specialisations in all the areas of competence: highly advanced technological instrumentation, direct support to R&D and Technical Office).